FAQ

Discover the expert answers to your burning questions from The Urban Wood Co.

FAQ — Live-Edge Slabs & Buying Wood

Q: What is a live-edge slab?

A: A live-edge slab keeps the tree’s natural edge instead of a straight-cut. It shows the bark line, irregular shape, and unique grain—each slab is one of a kind.

Q: How do I pick the right slab for my table?

A: Match the slab to the table’s size, room access, and use. Measure the space, note doorways, pick a species for color and wear resistance, and check moisture content. (If you want, send measurements and photos and we’ll advise.)

Q: What moisture content should I expect?

A: For indoor furniture, slabs are usually targeted around 6–10% moisture content. That range keeps movement manageable once the piece is in a heated, conditioned home.

Q: How do you check drying and stability?

A: We check moisture content with a meter and inspect slabs for checks, cupping, and twist. Ask whether a slab was kiln-dried or air-dried—both can work if the slab is stable for your environment.

Q: Can you mill or cut slabs to specific dimensions?

A: We can discuss milling, flattening, and trimming options. Tell us your finished thickness, length, and whether you plan to join slabs so we can recommend the best approach.

Q: What about embedded metal, nails, or rot?

A: We inspect each slab and remove visible metal when practical. Small sound defects add character; extensive rot or hidden metal may require repair or reinforcement—ask for a condition report before purchase.

Q: Do you offer finishing or stabilization services?

A: We can outline common finishing options and stabilization methods (resin fills, bowties, steel flats) Tell us the intended use and we’ll suggest suitable approaches.

Q: How long will an order take?

A: Lead time depends on whether the slab is in stock and what milling or repairs are needed. Typical timelines vary—reach out with the slab ID or project details and we’ll give a realistic estimate.

Q: Do you ship slabs and how are they packaged?

A: Yes, we arrange freight shipping with secure crating or palletizing. Shipping cost depends on slab size, weight, and delivery distance—we’ll quote options when you order.

Q: Can I view slabs in person?

A: In-person viewings are available when inventory is on site. If you can’t make it, send photos and measurements and we’ll provide close-up images and condition notes.

Q: What is your returns and inspection policy?

A: Inspect slabs on arrival and take photos of any concerns. Contact us promptly with images and order details so we can work toward a fair solution. Natural defects are part of live-edge character; we’ll note major issues before sale.

Q: How do I care for a live-edge table?

A: Keep it out of direct heat and strong sunlight, wipe spills promptly, and follow the finish manufacturer’s maintenance schedule—oil finishes need periodic reapplication; film finishes need spot repairs as they wear.

Q: Are your slabs reclaimed or sustainably sourced?

A: We prioritize urban and reclaimed wood when available and can share origin details for each slab. Ask about the slab’s history if sustainability or provenance matters to your project.

Q: How do I place an order or get help planning a build?

A: Send slab IDs, photos, measurements, and your timeline by email or use the contact form. We’ll confirm availability, recommend next steps, and provide a quote.

Have a specific slab or project? Share photos and measurements and we’ll talk through fit, milling options, and practical next steps.

— Urban Wood Company